FAQ – Knowledge Base

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Quick Overview

Having a Frequent Answers & Questions (FAQ) on your website is essential for gaining your visitor’s trust. This section on your website can become a valuable knowledge base, as it contains the “Survival Guide” of your visitors.

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Front-end Back-end

FAQ - Knowledge Base Logo

Extension Screenshots

  • FAQ - Knowledge Base Settings
  • FAQ - Knowledge Base Manage Sections
  • FAQ - Knowledge Base Manage Questions
  • FAQ - Knowledge Base Front End Display

Visitors have questions. Why not give them directly the answer? Install this Magento extension and you will be able to develop your own knowledge database with frequently asked issues.

Your customers will want to know all about the shopping process, delivery, return policy, their privacy rights or many other topics, important for your relationship. With this extension, you can provide them with organized answers.

This extension will help you organize better all Questions & Answers, by grouping them into special categories and assign them tags, for better indexing. Answers can be easily edited, and photos can be integrated in these answers.

And to make your job even easier, this extension can be used on multiple Magento stores. 

Key features:

  • Administrators can set permission for back-end users to add or edit the FAQ section;
  • Can be used on multiple language stores;
  • All questions can be organized in categories;
  • Categories can have a custom slug (eg. http://yoursite.com/FAQ/<custom-slug>);
  • Multiple categories per article;
  • You can choose which category will appear on which site;
  • Questions & Answers content uses the integrated WYSIWYG editor, so you can easily edit content;
  • Pictures can be added in articles;
  • Users can set as many keywords as necessary;
  • You can enable / disable questions and categories;
  • You can add meta information (title, description, keywords);
  • Search box included for faster search results.

Other features:

  • Easy and friendly administration;
  • Meets Magento programming practices;
  • Compatible with Magento Community Edition versions: 1.7, 1.8
  • Compatible with Magento Enterprise Edition versions:,,, 1.10, 1.11, 1.11.1, 1.12, 1.13
  • 30 day money back guarantee;
  • Cross-browser compatibility: IE9+, Firefox and Chrome (latest version).

Additional Information

Extension version 0.0.1
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