Help Desk

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Quick Overview

Enhance your customer satisfaction through an excellent ticket support management. This extension offers complete communication history along with ticket prioritization for each department in your company, making sure no message and resolution are left out.

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Help Desk

Extension Screenshots

Help Desk extension is designed to assure immediate answers to your clients and gives you a great channel for delivering fast solutions to their problems, thus improving customer satisfaction and converting them into returning customers. With Help Desk extension you won’t have to pay monthly installments for each user, you just need to install this extension and have it active on your store. Help Desk extension offers excellent ticket management, even if you are dealing with multiple stores and requests addressed to multiple departments.

Top features

  • Ticket submission directly from customer account;
  • Ticket submission directly from back-end of the website;
  • Ticket assignation to any number of departments and support agents;
  • Status and prioritization queues;
  • History tracking for ticket conversations;
  • Intuitive and easy to use interface;
  • Possibility to select and submit the inquiry to a specific department;
  • No monthly installments;
  • Fully customizable;
  • Extension management from Magento Admin Panel;
  • Admin ticket search;
  • Overview on the entire tickets thread.

Other features:

  • Easy and friendly administration;
  • Meets Magento programming practices;
  • Magento Compatibility CE and EE;
  • 30 day money back guarantee;
  • Cross-browser compatibility: IE9+, Firefox and Chrome (latest version).

Please note that Innobyte Magento extensions have a standard design, adapted to Magento CE and EE default.

If you have a custom theme on your Magento shop, our extension's design might not be compatible with your theme, and additional customizations might be necessary.

You can find information about our customization service Here.

Additional Information

Extension version 1.0.1
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Easy to install
The product is well documented

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