Return Merchandise Authorization

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Quick Overview

Return Merchandise Authorization (RMA) extension supports your customer service and helps control the return or exchange of items sold to customers.

Return Merchandise Authorization

Extension Screenshots

Return Merchandise Authorization (RMA) extension supports your excellent customer service and it helps control the return or exchange of items sold to customers. Customers can simply fill in a form in their account, without having to spend endless minutes on the phone with call centers. Admin will have a permanent overview on the refund / return requests and their status.

RMA is a necessary component for your store, as it can automatically generate all the appropriate operations and make it easier to handle every aspect of the return, ensuring an item’s visibility and tracking until the resolution is completed.


  • Helps control the return or exchange of items sold;
  • The return is made by a logged in user through a form, and not call-center;
  • Site administrators can manage product returns directly from sales > orders;
  • RMA policy checkbox;
  • Possibility to select the number of days during which a user can place a RMA request;
  • Customers are given the possibility to leave additional comments about the RMA request;
  • Custom statuses - the module comes with 6 default statuses (pending, processing, approved, partially approved, rejected);
  • Possibility to create custom e-mail templates for admin and customer;
  • Possibility to send RMA requests per store view;
  • Customers can see their list of RMA requests in “My account”;
  • Dropdown with two options for “package opened”: yes / no;
  • Dropdown with two options for “Request type”: refund / replace;
  • Upload file - customers can upload images (format .jpg, .png, etc.);
  • Possibility to place RMA as guest (for an order placed without registering);

Other features:

  • Easy and friendly administration;
  • Meets Magento programming practices;
  • Magento Compatibility CE;
  • 30 day money back guarantee;
  • Cross-browser compatibility: IE9+, Firefox and Chrome (latest version).

Please note that Innobyte Magento extensions have a standard design, adapted to Magento CE and EE default.

If you have a custom theme on your Magento shop, our extension's design might not be compatible with your theme, and additional customizations might be necessary.

You can find information about our customization service Here.

Additional Information

Extension version 0.0.1
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