Terms and Conditions

 

 Please read carefully the following document containing the Terms and Conditions before using the whole Shop.Innobyte.com. By purchasing products from Innobyte, we assume that you read and agree to our terms and conditions. The following Terms and Conditions apply to and govern the usage of the whole of http://shop.innobyte.com/ website and all of its content, services and products available through the website, including, but not limited to, the Innobyte’s client area (collectively referred to as the Website). 

Innobyte is a brand of S.C. Pan Concept International SRL, localized in Regiei Blvd. 6B, District 6, Bucharest, Romania, 060204, registered in the Commerce Registry under No. J40/6046/2006, VAT No. RO 18573094, Bank Account RO31ROIN910400055357RO02, opened at RIB S.A. Mosilor, e-mail: hello@innobyte.com, tel./fax. +4031/42.42.814.

Privacy statement

 S.C. Pan Concept International S.R.L (Innobyte) is registered in the Registery of processing of personal data, under the number 27536

Accordingly to the Law no. 677/2001, on the protection of individuals with regards to the processing of personal data processing and on the free movement of such data, Innobyte is required to use the data you are willingly providing us safely and only for purposes specified in "Use of Information"

We respect our customers’ rights to privacy. This policy summarizes what personally identifiable information we may collect, and how we might use this information. This policy also describes other important topics relating to your privacy. 

Information Collection

 We will only collect personally identifiable information (such as name, surname, field, e-mail address) that you voluntarily provide through our website or e-mail correspondence.

Use of Information

 Before we collect any personally identifiable information, we will provide an explanation for the possible use of your data. The information you supply will be used by us to fulfill your orders for our Magento extensions, and to respond to your inquiries, supply you with requested information the products and services. We may also use the information to announce you about new features, products or services, if you explicitly instructed us to do so. 

Copyright

Innobyte is the copyright holder of all software products sold, texts, images on this site. The Software or a portion of it is a copyrightable matter and is liable to protection by the law. It is strictly prohibited to copy, redistribute, use or publication by you of any of these products without Innobyte’s permission and will be prosecuted according to the current law. You may not give, sell, distribute, sub-license, rent, lease or lend any portion of the Software or Documentation to anyone.

Promotional Campaign: 5% discount if 2 extensions are bought,

or 10% discount for 3 (or more) extensions

All customers will receive a 5% discount when purchasing 2 extensions or 10% discount when purchasing 3 (or more extensions), from http://shop.innobyte.com/. Save time and money in having your online store equipped with trustworthy and quality Magento extensions, developed by Certified Magento Programmers. 

License

By purchasing a product from http://shop.innobyte.com/:

  • Customer will obtain a License which will remain valid until the Customer stops using the Product or until Innobyte terminates this License because of Customer's failure to comply with any of its Terms and Conditions. Each License includes:
  • One commercial key which can be used for lifetime on one live Magento installation only (one domaine, ex: www.innobyte.com ).
  • Unlimited development keys which can be used on unlimited number of test Magento installations. Each development key is valid for a maximum of 60 days.
  • You are allowed to customize our products to fit with your using purpose.

Product Update

In order to meet new requests from customers or updates from Magento platform, Innobyte revises and upgrades its products regularly. Follow our Blog or newsletter for the updated information.

Support

Innobyte on shop.innobyte.com offers one year free support for all of our paid products and services. Support includes answering questions related to our products, bug/error fixing to make sure our products work well in your site exactly like our demo. Customers are free to report any bugs experienced while using our extensions. Shop.Innobyte.com will try to fix the bugs as soon as possible. To report bugs or request support please contact us at support [@] innobyte [dot] com.

We consider a bug any error, flaw, mistake, failure, or fault in the live system that produces an incorrect or unexpected result, or causes it to behave in unintended ways, due to the exclusive fault of Innobyte. If the bug it’s not the exclusive fault of Innobyte, for example it's a platform or a Magento bug, the error, flaw, mistake or failure will be considered a change request that will be charged accordingly.

Support does not include customizing our product to fit your own needs; customization requests will require some fee (basically 40euro/hour). To ask for support or to report bugs, please submit an e-mail to support [@] innobyte [dot] com. Tickets that arrive during weekend will be processed when we’re back to office on next Monday.

Design

Please note that all Innobyte Magento extensions have a standard design, adapted to Magento CE Default. If any other requests on design, they are due to additional payment.

Refund         

We offer 30-day money back guarantee for all of our products. You can get a full refund if you are not fully satisfied with our product during 30 days after your purchase. Please submit an e-mail with your order information to our support [@] innobyte [dot] com to request refund. You will receive refund within 10 days since your request is confirmed.

The 30-day refund applies under the following refund policy:

  • Refund is not applicable after 30 days since the date of your purchase.
  • Refund amount is equal to the purchase fee minus the discount (if any).
  • Refund is not applicable on add-on services (such as theme installation, custom development works, consulting works and any order services we provide).
  • Refund would be denied in abuse cases, with abnormally high numbers of downloads within the 30 days.

INNOBYTE reserves the right to refuse refunds if any efforts of refund policy abuse are detected. It has been observed that some of the users are rampantly downloading all products and then asking for refund and again re-signup when new products are launched and then again ask for refund.

Newsletter

Your act of subscribing to our site confirms your request to receive Newsletters from Innobyte to the mail address you have given. The newsletter we send would be related to developments, updates, releases from http://shop.innobyte.com/. You can instantly unsubscribe from this mailing list at any time you like by clicking the unsubscribe link provided in the newsletter email messages. You may also join the newsletter from our blog.

Changes to this privacy policy

Please note that these Terms and Conditions may change from time to time. Innobyte reserves the right to modify these Terms and Conditions at any time. Regardless, we will post any Terms and Conditions changes on this page and, if the changes are significant, we will provide a more prominent notice. Changes to our term and conditions will be published at this page.

These Terms and Conditions go into effect on 1th March 2013.